FAQ

Creating an account at All Star Games Casino is simple and takes just a few minutes. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details including your name, date of birth, email address, and physical address. You'll need to create a username and password for login purposes. Be sure to use accurate information as this will be verified during the KYC process when you make your first withdrawal. After submitting the form, you may need to verify your email address by clicking a link sent to your inbox. Once completed, you can make your first deposit and start playing our exciting selection of games.

All Star Games Casino offers new players an impressive welcome bonus package of up to £6000. This generous offer is divided into three separate deposit bonuses, maximizing your starting bankroll. To qualify, you'll need to make a minimum deposit of £10. The bonus works on a 65x multiplier basis, meaning the amount you receive will be 65 times your qualifying deposit (up to certain limits for each deposit). Remember that all bonus funds are subject to wagering requirements before you can withdraw any winnings. For the most current and detailed information about our welcome offer, we recommend checking the Promotions page on our website or contacting customer support.

All Star Games Casino offers a variety of secure payment options to accommodate our players' preferences. Currently, you can make deposits using Visa, Visa Debit, MasterCard, Maestro, PayPal, PaySafeCard, and Mobile Billing/Pay by Phone. All transactions are processed in British Pounds (GBP). Deposits are typically instant, allowing you to start playing immediately. For withdrawals, you can use most of the same methods except for PaySafeCard and Mobile Billing. Withdrawal processing times vary depending on the method chosen, with e-wallets like PayPal usually being the fastest option. We prioritize your financial security, which is why all transactions are protected with advanced encryption technology.

Wagering requirements at All Star Games Casino determine how many times you need to play through bonus funds before they convert to real, withdrawable cash. For our welcome bonus package, the standard wagering requirement is typically 65x the bonus amount. For example, if you receive a £100 bonus, you would need to place bets totaling £6,500 before withdrawing any associated winnings. Different games contribute differently toward these requirements: slots usually contribute 100%, while table games like blackjack and roulette may contribute at a lower percentage or not at all. It's important to note that there may be maximum bet limits while wagering bonus funds. Always check the specific terms and conditions for each promotion, as wagering requirements and game contributions may vary between different offers.

Withdrawal processing times at All Star Games Casino vary depending on your chosen payment method. After requesting a withdrawal, our team first conducts a review process that typically takes 24-48 hours. This security measure helps protect your account and funds. Once approved, e-wallet withdrawals to services like PayPal are usually the fastest, with funds appearing in your account within 24 hours. Card withdrawals to Visa, Visa Debit, MasterCard, and Maestro typically take 3-5 business days to reflect in your account. First-time withdrawals require completion of our verification process, which may add some time to your initial withdrawal. For the smoothest experience, we recommend verifying your account before requesting your first withdrawal. You can check the status of your withdrawal at any time by logging into your account and visiting the Banking section.

All Star Games Casino partners with several leading software providers to offer you a diverse and high-quality gaming experience. Our current lineup includes games from NetEnt, known for popular slots like Starburst and Gonzo's Quest; NextGen Gaming, creators of innovative titles with unique bonus features; Eyecon, famous for their Fluffy Favorites series; iSoftBet, offering both original games and branded titles; NYX Gaming, providing a wide range of slots and table games; and PariPlay, known for their creative approach to slot development. This carefully curated selection ensures you'll find games with stunning graphics, engaging gameplay, and fair outcomes. We regularly add new titles from these providers, so there's always something fresh to explore when you visit All Star Games Casino.

Yes, All Star Games Casino operates under a valid gambling license issued by the UK Gambling Commission. This regulatory oversight ensures that we adhere to strict standards regarding fair play, responsible gambling practices, and financial security. The UK Gambling Commission is one of the most respected regulatory bodies in the online gambling industry, conducting regular audits and enforcing compliance with all applicable laws. As a licensed operator, we're required to verify player identities, implement anti-money laundering protocols, and ensure that all our games use certified random number generators (RNGs) to guarantee fair outcomes. You can verify our license status at any time by checking the footer of our website, which contains our license number and a link to the regulator's website.

The verification process, also known as Know Your Customer (KYC), is a standard security procedure required by our regulatory obligations. At All Star Games Casino, we typically request verification documents when you make your first withdrawal or when your cumulative deposits reach certain thresholds. You'll need to provide proof of identity (passport, driver's license, or national ID card), proof of address (utility bill or bank statement less than 3 months old), and proof of payment method (photo of your card showing just the last four digits or a screenshot of your e-wallet account). You can upload these documents securely through your account portal under the 'Verification' section. Our team aims to process verification requests within 24 hours. Completing this process early helps ensure faster withdrawals when you win.

Absolutely! All Star Games Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. There's no need to download a separate app—our mobile-responsive website automatically adapts to your screen size when you access it through your device's browser. We support both iOS and Android operating systems, providing a seamless gaming experience across all modern mobile devices. The mobile version includes most of the games available on our desktop site, with special attention to ensuring touch controls work smoothly. You can manage your account, make deposits and withdrawals, claim bonuses, and contact customer support—all from your mobile device. The mobile experience maintains the same high security standards as our desktop site, with encrypted connections protecting your personal and financial information.

All Star Games Casino is committed to promoting responsible gambling through several practical tools and resources. Players can set deposit limits (daily, weekly, or monthly) to control their spending. We also offer session time reminders that alert you when you've been playing for an extended period. If you need a break, you can use our self-exclusion option, which temporarily blocks access to your account for a period of your choosing (from 24 hours to several months or even permanently). We provide a reality check feature that displays your gaming activity and net wins or losses, helping you stay aware of your gambling habits. Additionally, we offer a self-assessment test to help identify potential problem gambling behaviors. Our customer support team is trained to provide information about external gambling addiction resources and can direct players to professional help organizations when needed.

If you encounter technical problems while playing at All Star Games Casino, there are several troubleshooting steps you can take. First, try refreshing your browser or restarting the game. Make sure your internet connection is stable and that you're using an updated browser (we recommend Chrome, Firefox, Safari, or Edge). Clear your browser cache and cookies, as these can sometimes cause display or functionality issues. If you're playing on mobile, ensure your device has sufficient battery and isn't in power-saving mode, which can affect performance. Should these steps not resolve the issue, please contact our support team at support@allstargames.co.uk with details about the problem, including the game you were playing, the device and browser you were using, and any error messages you received. Screenshots can be particularly helpful. Our technical team will investigate and respond promptly to help get you back to playing.

Claiming a no deposit bonus code at All Star Games Casino is straightforward. When we offer these special promotions, you'll need to follow these steps: First, create an account if you're a new player, or log in to your existing account. Navigate to the 'Promotions' or 'Bonuses' section of our website to find current no deposit offers. Once you've found an active no deposit bonus, note the specific bonus code associated with it. Go to your account section and look for the 'Enter Bonus Code' or 'Redeem Code' option (usually found in the Cashier or Bonuses area). Enter the bonus code exactly as shown, being careful with uppercase/lowercase letters. After submission, the bonus funds or free spins should be credited to your account immediately or within a few minutes. Remember that no deposit bonuses typically come with wagering requirements and maximum withdrawal limits, so be sure to read the terms and conditions associated with each offer.

All Star Games Casino offers reliable customer support to address any questions or concerns you might have. The primary way to reach our support team is via email at support@allstargames.co.uk. Our dedicated agents typically respond within 24 hours, though we strive to answer most inquiries much sooner. When contacting support, it's helpful to include your username, a detailed description of your query or issue, and any relevant screenshots if applicable. This allows our team to assist you more efficiently. Before reaching out, we recommend checking this FAQ section, as many common questions are already answered here. Our support team can help with account-related issues, deposit and withdrawal queries, bonus questions, technical problems, and responsible gambling support. While we currently don't offer live chat or phone support, we continuously evaluate our customer service options to provide the best possible assistance to our players.